Page 6 of 96 search results.
… and did not have appropriate information on making complaints this was focussed on external agencies rather than their own internal complaints process Recommendation Managers should review all … of appeal to the Tribunal and regarding the internal complaints procedure There was a monthly community group …
Published 19 Dec, 2018 | .pdf, 85.2 KB
… patients carers or staff about patient care due to recent complaints shared with us about care on the ward Who we met … for patients and for carers We were told that following complaints from a number of carers last year a senior manager …
Published 16 Aug, 2018 | .pdf, 80.3 KB
… any matters which have already been addressed under complaints or disciplinary procedures Once procedures are in … to expect staff to use them rather than air their complaints outside the Commission However the legislation …
Published 15 Jan, 2021 | .pdf, 265.7 KB
… care datasets including about service delivery complaints and workforce survey results of trainee doctors … improvement An NHS board that was improving how it manages complaints from patients and families Examples of robust …
Published 28 Aug, 2018 | .pdf, 2.6 MB