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Inverclyde Royal Hospital, Langhill Clinic (18 June 2019)

… to address We also heard several patients have made formal complaints about this Recommendation Managers to ensure the …

Published 21 Aug, 2019 | .pdf, 128.8 KB


Royal Edinburgh Hospital, Hawthorn and Cedar Wards (28 & 29 June 2021, announced)

… they had received from advocacy including progressing complaints when they had concerns We heard from advocacy …

Published 20 Oct, 2021 | .pdf, 181.3 KB


Complaints Performance Annual Report 2017-18

… This is the annual report of the COmmission's new complaints handling procedure, covering the period, April 2017 - March 2018. … CORPORATE REPORT Complaints handling performance annual report JUNE Complaints Handling Performance Report Annual Report - …

Published 29 Jun, 2018 | .pdf, 324.6 KB

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… the Mental Welfare Commission We recognise the value of complaints in providing feedback on our services. Complaints can also allow us to give an explanation where … provided. Details of how to complain are included in our  complaints leaflet . Complaints procedure We have also …

Last updated 12 Nov, 2021

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Class 7: How we are performing

… Accounts year ending March 2021 Annual Report 2020-21 Complaints activity 2021 During 2014, the Commission wrote … 2014  meeting. In 2021, the Commission has reviewed its complaints handling procedure following the Scottish Publish … Service Ombudsman (SPSO) revised and reissued Model Complaints Handling Procedure . The new version of our …

Last updated 21 Jun, 2022


Apologies bill consultation

… plays no role in either the NHS or the Local Authority complaints process We have no authority to pursue a complaint … regarded as admissions of civil liability Indeed the NHS complaints policy explicitly states Even prima facie evidence … the nature and value of apology and understanding the NHS complaints policy for example as exemplified in Flying Start …

Published 31 Oct, 2012 | .pdf, 58.1 KB


Loss of Focus - Ms Z

Published 1 Jan, 2010 | .pdf, 81.7 KB


What you should know when you need an interpreter

Published 18 Sep, 2013 | .pdf, 235.5 KB

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Class 1: About the Commission

… Conflict of Interest Policy Public Interest Disclosure Complaints Handling Procedures Accountability and Audit … explaining how to make a complaint about the Commission Complaints Handling Procedure How to make a request for … Conflict of Interest Policy Public Interest Disclosure Complaints Handling Procedures Accountability and Audit …

Last updated 28 Jun, 2022


Board Minutes - September 2014

… - The Board noted the contents of the financial statement Complaints handling procedures Complaints handling procedures for staff MWC Complaints handling procedures for staff NCF Ms McRae …

Published 2 Sep, 2014 | .pdf, 306.8 KB