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Complaints Performance Annual Report 2017-18
… This is the annual report of the COmmission's new complaints handling procedure, covering the period, April 2017 - March 2018. … CORPORATE REPORT Complaints handling performance annual report JUNE Complaints Handling Performance Report Annual Report - …
Published 29 Jun, 2018 | .pdf, 324.6 KB
Complaints
… the Mental Welfare Commission We recognise the value of complaints in providing feedback on our services. Complaints can also allow us to give an explanation where … provided. Details of how to complain are included in our complaints leaflet . Complaints procedure We have also …
Last updated 12 Nov, 2021
Class 7: How we are performing
… Accounts year ending March 2021 Annual Report 2020-21 Complaints activity 2021 During 2014, the Commission wrote … 2014 meeting. In 2021, the Commission has reviewed its complaints handling procedure following the Scottish Publish … Service Ombudsman (SPSO) revised and reissued Model Complaints Handling Procedure . The new version of our …
Last updated 21 Jun, 2022
Apologies bill consultation
… plays no role in either the NHS or the Local Authority complaints process We have no authority to pursue a complaint … regarded as admissions of civil liability Indeed the NHS complaints policy explicitly states Even prima facie evidence … the nature and value of apology and understanding the NHS complaints policy for example as exemplified in Flying Start …
Published 31 Oct, 2012 | .pdf, 58.1 KB
Class 1: About the Commission
… Conflict of Interest Policy Public Interest Disclosure Complaints Handling Procedures Accountability and Audit … explaining how to make a complaint about the Commission Complaints Handling Procedure How to make a request for … Conflict of Interest Policy Public Interest Disclosure Complaints Handling Procedures Accountability and Audit …
Last updated 28 Jun, 2022