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Herdmanflat Hospital, Lammerlaw Ward, 8 May 2018
… patients carers or staff about patient care due to recent complaints shared with us about care on the ward Who we met … for patients and for carers We were told that following complaints from a number of carers last year a senior manager …
Published 16 Aug, 2018 | .pdf, 80.3 KB
Public Interest Disclosure Feb 2014-2017
… any matters which have already been addressed under complaints or disciplinary procedures Once procedures are in … to expect staff to use them rather than air their complaints outside the Commission However the legislation …
Published 5 Aug, 2020 | .pdf, 265.7 KB
Sharing Intelligence for Health & Care Group annual report
… care datasets including about service delivery complaints and workforce survey results of trainee doctors … improvement An NHS board that was improving how it manages complaints from patients and families Examples of robust …
Published 28 Aug, 2018 | .pdf, 2.6 MB