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Publication
Orchard Clinic, Redwood Ward (27 June 2022, unannounced)
… was alerted by managers at the Royal Edinburgh Hospital to complaints in relation to Redwood ward After speaking with … earliest opportunity An independent investigation into the complaints was being arranged by the health board and the … of patients whilst the investigation into reported complaints is carried out managers have already put …
Published 21 Sep, 2022 | .pdf, 150.1 KB
Publication
Royal Edinburgh Hospital, Ward 14 and Canaan Ward (29 March 2016)
… that this had a negative effect on patient care They made complaints to NHS Lothian We have asked to be provided with copies of NHS Lothian s responses to these complaints Who we met with We met with patients We also met … people had previously contacted the Commission and made complaints to NHS Lothian about these matters They told us …
Published 29 Mar, 2016 | .pdf, 270 KB
Publication
State Hospital, Arran and Iona Hubs (12 November 2024, announced)
… service which supports those who may wish to raise complaints or address matters that have not been dealt with … across the hubs We are aware through our work that complaints across hospitals helps to address concerns At the State Hospital there is a dedicated complaints officer who acknowledges and seeks to address …
Published 15 Jan, 2025 | .pdf, 166.5 KB
Publication
Graham Anderson House, 2 October 2018
… and did not have appropriate information on making complaints this was focussed on external agencies rather than their own internal complaints process Recommendation Managers should review all … of appeal to the Tribunal and regarding the internal complaints procedure There was a monthly community group …
Published 19 Dec, 2018 | .pdf, 85.2 KB
Publication
HMP Addiewell (04 March 2024, announced)
… except two meetings This person had already raised complaints about their experience including dissatisfaction … from NHS Lothian reportedly upholding some of their complaints We discussed the issues raised with us with the … opportunities make certain requests and also make complaints The kiosks also offered translation ability where …
Published 16 Oct, 2024 | .pdf, 140.6 KB
Publication
Right to Advocacy report 2026
… Feedback from people accessing advocacy services Complaints monitoring Raising awareness of advocacy services … from children and young people accessing advocacy services Complaints monitoring Raising awareness of advocacy services …
Published 19 Jan, 2026 | .pdf, 825.7 KB
Publication