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Royal Edinburgh Hospital, Ward 14 and Canaan Ward (29 March 2016)
… that this had a negative effect on patient care They made complaints to NHS Lothian We have asked to be provided with copies of NHS Lothian s responses to these complaints Who we met with We met with patients We also met … people had previously contacted the Commission and made complaints to NHS Lothian about these matters They told us …
Published 29 Mar, 2016 | .pdf, 270 KB
Graham Anderson House, 2 October 2018
… and did not have appropriate information on making complaints this was focussed on external agencies rather than their own internal complaints process Recommendation Managers should review all … of appeal to the Tribunal and regarding the internal complaints procedure There was a monthly community group …
Published 19 Dec, 2018 | .pdf, 85.2 KB
Class 2: How we deliver our functions and services
… Orders Conflict of Interest Public Interest Disclosure Complaints Handling Procedure Board Code of Conduct Policy on … Orders Conflict of Interest Public Interest Disclosure Complaints Handling Procedure Board Code of Conduct Policy on …
Last updated 4 Oct, 2023
How we work with other organisations
… the responsibilities of both organisations in relation to complaints about mental health services provided by, or on … the responsibilities of both organisations in relation to complaints about mental health services provided by, or on …
Last updated 5 Jun, 2023
The Re-use of Public Sector Information Regulations
… 2015 Statement and guidance on making Re-use requests and complaints Re-use request form Where can I find out more … 2015 Statement and guidance on making Re-use requests and complaints Re-use request form Where can I find out more …
Last updated 5 May, 2021