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Advice Line

What we can advise on
We can advise on rights and good practice to do with:

  • Mental health and incapacity law
  • Care and treatment

If we cannot help directly, we can refer you to other organisations who can.

What we can't advise on
We won't be able to:

  • Give specific legal advice
  • Comment on whether diagnosis or medication is correct
  • Take complaints about services (you need to complain locally; your advocate can help you)

You can contact our Advice Line or office during office hours.

British Sign Language users can contact us using contactScotland online interpreting service.

If your interest is
Personal

Advice line

0800 389 6809

Calls are free.

Due to the current coronavirus situation, we have had to temporarily reduce our Advice Line hours.

Our phone lines will be available from 10am until noon, and then 2pm to 4pm.

Please note you can also email us on enquiries@mwcscot.org.uk.

 

Email

enquiries@mwcscot.org.uk

When emailing please tell us which area of Scotland you are in so that we can pass it to the member of staff who covers your area. Remember email is not a secure or confidential way to contact us.

We aim to respond to emails or letters within two weeks.

See also

If you are in crisis, or want to talk about how you feel, call:

NHS 24

111

Free, 24 hours, if you are ill and can't wait until your regular NHS service reopens.

 

Breathing Space

0800 83 85 87

Free, confidential service for people experiencing low mood, depression or anxiety.

If your interest is
Professional

Advice line

0131 313 8777

Due to the current coronavirus situation, we have had to temporarily reduce our Advice Line hours.

Our phone lines will be available from 10am until noon, and then 2pm to 4pm.

 

Please note you can also email us on enquiries@mwcscot.org.uk.

Email

enquiries@mwcscot.org.uk

When emailing please tell which area of Scotland you are in, so that we can pass it to the member of staff who covers your area. Any confidential information must be sent via secure email.

We aim to respond to emails or letters within two weeks.

About the Advice Line


We use a callback system where we take brief details of your query and a contact number. This means our staff can try to look into some background on your query before calling you back.

About the Advice Line

We use a callback system where we take brief details of your query and a contact number. This means our staff can try to look into some background on your query before calling you back.


Post

From Tuesday 24 March 2020, the Commission has closed its office, in line with Scottish Government coronavirus guidance, and all staff are working from home. This means that we are unable to process any items sent by post.

We advise that all communications are sent by email.

Notifications/forms from medical records should be sent to
mwc.admin@nhs.net

Other enquiries should be sent to
enquiries@mwcscot.org.uk

 

Mental Welfare Commission for Scotland
Thistle House
91 Haymarket Terrace
Edinburgh EH12 5HE


Confidentiality of calls and emails

You can talk to us in confidence. We will ask you before we speak to anyone else, unless we're concerned about your safety or someone else's. For more information on our policy see: 
Your personal information