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Publication

Priory Hospital, Tiree, Coll and Barra Wards (4 October 2023, announced)

… staff but were aware of their rights for example following complaints procedures A relative we spoke with on the day of …

Published 20 Dec, 2023 | .pdf, 152.3 KB

Local Visit Reports

Publication

Left Behind

… them This will normally be integrated as part of the complaints procedure Key Message Individuals are not always …

Published 31 Jul, 2011 | .pdf, 487.2 KB

Themed Visit Reports

Publication

Woodland View Hospital, Ward 6 (10 October 2023, announced)

… said they were confident that if they had any issues or complaints these would be dealt with promptly but everyone we …

Published 20 Dec, 2023 | .pdf, 140.9 KB

Local Visit Reports

Publication

Royal Edinburgh Hospital IPCU (26 April 2016)

… us with staff One patient had recently made a number of complaints about their treatment NHS Lothian are looking into …

Published 26 Apr, 2016 | .pdf, 277.9 KB

Local Visit Reports

Publication

Sharing Intelligence for Health & Care Group annual report

… care datasets including about service delivery complaints and workforce survey results of trainee doctors … improvement An NHS board that was improving how it manages complaints from patients and families Examples of robust …

Published 28 Aug, 2018 | .pdf, 2.6 MB

Other Useful Resources

Publication

We'd like to visit you

… on whether your diagnosis or medication is right Take complaints about services you need to complain locally your …

Published 24 Aug, 2016 | .pdf, 2.7 MB

Leaflets for individuals

Publication

Characteristics of young people detained under the Mental Health Act in Scotland, 2015-2019

… trends in adolescents' self- reported psychosomatic health complaints from - A systematic review and meta-analysis PLoS … behavioural problems mental wellbeing and psychological complaints A NHS survey of a large sample of young people in …

Published 15 Oct, 2020 | .pdf, 1.5 MB

Monitoring

Publication

Appendix 2 - The Right to Advocacy, Children and Young People

… surveys and exit questionnaires Q How do you monitor complaints about independent advocacy services for children … Respondent skipped this question Q How do you monitor complaints about independent advocacy services for children …

Published 13 Mar, 2018 | .pdf, 3.6 MB

Research Reports

Publication

May 2015

… note of the Advisory Committee meeting held on February Complaints Report The Board noted the contents of the Complaints summary Freedom of Information Report The Board …

Published 1 May, 2015 | .pdf, 115.5 KB

Board Minutes

Publication

Iona and Lewis Hubs, The State Hospital (18 August 2020, announced)

… from some patients and relatives who have specific complaints and issues regarding their care or relatives … are complex and require legal advice or use of the complaints procedures available Use of mental health and …

Published 21 Oct, 2020 | .pdf, 195.2 KB

Local Visit Reports