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Publication

Royal Edinburgh Hospital, Hermitage Ward (20 January 2016)

Published 20 Jan, 2016 | .pdf, 187.2 KB

Publication

Inverclyde Royal Hospital, Langhill Clinic (18 June 2019)

… to address We also heard several patients have made formal complaints about this Recommendation Managers to ensure the …

Published 21 Aug, 2019 | .pdf, 128.8 KB

Publication

Royal Edinburgh Hospital, Hawthorn and Cedar Wards (28 & 29 June 2021, announced)

… they had received from advocacy including progressing complaints when they had concerns We heard from advocacy …

Published 20 Oct, 2021 | .pdf, 181.3 KB

Publication

Complaints Performance Annual Report 2017-18

… This is the annual report of the COmmission's new complaints handling procedure, covering the period, April 2017 - March 2018. … CORPORATE REPORT Complaints handling performance annual report JUNE Complaints Handling Performance Report Annual Report - …

Published 29 Jun, 2018 | .pdf, 324.6 KB

Content page

Complaints

… the Mental Welfare Commission We recognise the value of complaints in providing feedback on our services. Complaints can also allow us to give an explanation where … provided. Details of how to complain are included in our  complaints leaflet . Complaints procedure We have also …

Last updated 12 Nov, 2021

Content page

Class 7: How we are performing

… Accounts year ending March 2020 Annual Report 2019-20 Complaints activity 2021 During 2014, the Commission wrote … 2014  meeting. In 2021, the Commission has reviewed its complaints handling procedure following the Scottish Publish … Service Ombudsman (SPSO) revised and reissued Model Complaints Handling Procedure . The new version of our …

Last updated 6 Jul, 2021

Publication

Apologies bill consultation

… plays no role in either the NHS or the Local Authority complaints process We have no authority to pursue a complaint … regarded as admissions of civil liability Indeed the NHS complaints policy explicitly states Even prima facie evidence … the nature and value of apology and understanding the NHS complaints policy for example as exemplified in Flying Start …

Published 31 Oct, 2012 | .pdf, 58.1 KB

Publication

Grievance Policy

… is a framework for handling employees concerns problems or complaints relating to their employment The Commission is … It is expected that any day-to-day problems concerns complaints or difficulties will be resolved in an informal … and for employee use only and is entirely separate to the Complaints Policy which operates to enable the public to make …

Published 1 Mar, 2018 | .pdf, 314 KB

Publication

Loss of Focus - Ms Z

Published 1 Jan, 2010 | .pdf, 81.7 KB

Publication

What you should know when you need an interpreter

Published 18 Sep, 2013 | .pdf, 235.5 KB