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Apologies bill consultation

… plays no role in either the NHS or the Local Authority complaints process We have no authority to pursue a complaint … regarded as admissions of civil liability Indeed the NHS complaints policy explicitly states Even prima facie evidence … the nature and value of apology and understanding the NHS complaints policy for example as exemplified in Flying Start …

Published 31 Oct, 2012 | .pdf, 58.1 KB

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Class 7: How we are performing

… Report Signed Annual Accounts 2018 Annual Report 2017-18 Complaints activity 2016-17 During 2014, the Commission wrote … are dissatisfied with our services, please tell us.  Our complaints leaflet  describes our complaints procedure and how to make a complaint. It also …

Last updated 22 Aug, 2019


Grievance Policy

… is a framework for handling employees concerns problems or complaints relating to their employment The Commission is … It is expected that any day-to-day problems concerns complaints or difficulties will be resolved in an informal … and for employee use only and is entirely separate to the Complaints Policy which operates to enable the public to make …

Published 1 Mar, 2018 | .pdf, 314 KB

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Class 1: About the Commission

… Conflict of Interest Policy Public Interest Disclosure Complaints Policy Complaints Handling Procedures Accountability and Audit … explaining how to make a complaint about the Commission Complaints Policy How to make a request for personal …

Last updated 24 Oct, 2019


Loss of Focus - Ms Z

Published 1 Jan, 2010 | .pdf, 81.7 KB


What you should know when you need an interpreter

Published 18 Sep, 2013 | .pdf, 235.5 KB


Board Minutes - September 2014

… - The Board noted the contents of the financial statement Complaints handling procedures Complaints handling procedures for staff MWC Complaints handling procedures for staff NCF Ms McRae …

Published 2 Sep, 2014 | .pdf, 306.8 KB


Graham Anderson House, 2 October 2018

… and did not have appropriate information on making complaints this was focussed on external agencies rather than their own internal complaints process Recommendation Managers should review all … of appeal to the Tribunal and regarding the internal complaints procedure There was a monthly community group …

Published 19 Dec, 2018 | .pdf, 85.2 KB


Dignity At Work 2014-16

… Related Policies Commission Employee Code of Conduct Complaints Policy Discipline and Grievance Procedure Single …

Published 30 Apr, 2014 | .pdf, 366.6 KB


Herdmanflat Hospital, Lammerlaw Ward, 8 May 2018

… patients carers or staff about patient care due to recent complaints shared with us about care on the ward Who we met … for patients and for carers We were told that following complaints from a number of carers last year a senior manager …

Published 16 Aug, 2018 | .pdf, 80.3 KB