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Publication

MOU with the Office of the Public Guardian

… a register of AwI matters and to receive and investigate complaints where these relate to the property or financial …

Published 25 Jan, 2019 | .pdf, 66.5 KB

Corporate Reports

Publication

Board Meeting 23.06.15 PSRA 2013/14 Disclosure

… for our records management plan Implemented a new complaints handling process based on the model developed by … Public Services Ombudsman which focuses on resolving complaints early and by front line staff We utilise wherever …

Published 5 Aug, 2015 | .pdf, 234.8 KB

Corporate Reports Board Minutes

Publication

June 2015

… and Carer Visits The Board noted the content of the report Complaints Policy The Complaints Policy was approved Items for Information MWC Work …

Published 1 Jun, 2015 | .pdf, 120.9 KB

Board Minutes

Publication

Not My Problem - Mr G (Summary report)

… voluntary throughcare Local Authority A failed to follow complaints procedures and did not respond to a written …

Published 1 Jan, 2007 | .pdf, 135.5 KB

Investigation Reports

Publication

Dignity and Respect - our visits to dementia continuing care wards

Published 2 Jun, 2014 | .pdf, 622.9 KB

Themed Visit Reports

Publication

St John's Hospital, Mother and Baby Unit, 30 April 2018

Published 18 Jul, 2018 | .pdf, 80.3 KB

Local Visit Reports

Publication

Mr S Easyread

Published 3 Feb, 2014 | .pdf, 182.1 KB

Investigation Reports Easy Read

Publication

Mr J Report

… and Investigations Unit in the persons of Mrs Yvonne Osman Complaints Officer Mr John Burns Enquiries and Investigations …

Published 18 Sep, 2002 | .pdf, 299.4 KB

Investigation Reports

Publication

Decisions For Dignity 2011

… cases where things have gone very wrong and resulted in complaints Scotland s National Dementia Strategy was launched …

Published 1 Aug, 2011 | .pdf, 137.5 KB

Themed Visit Reports

Publication

Charter for Involvement

… and local campaigns No We have the right to make formal complaints if we No We want to give information and training …

Published 8 Jan, 2016 | .pdf, 9.9 MB

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