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Graham Anderson House, 2 October 2018

… and did not have appropriate information on making complaints this was focussed on external agencies rather than their own internal complaints process Recommendation Managers should review all … of appeal to the Tribunal and regarding the internal complaints procedure There was a monthly community group …

Published 19 Dec, 2018 | .pdf, 85.2 KB


Dignity At Work 2014-16

… Related Policies Commission Employee Code of Conduct Complaints Policy Discipline and Grievance Procedure Single …

Published 30 Apr, 2014 | .pdf, 366.6 KB


Herdmanflat Hospital, Lammerlaw Ward, 8 May 2018

… patients carers or staff about patient care due to recent complaints shared with us about care on the ward Who we met … for patients and for carers We were told that following complaints from a number of carers last year a senior manager …

Published 16 Aug, 2018 | .pdf, 80.3 KB


Use of Restraints Guide

Published 18 Jul, 2016 | .pdf, 104.9 KB


27 June 2017

… of approval for each policy Board meeting schedule noted Complaints i Complaints Annual Report - noted ii Complaints Policy the Board approved the policy Appointments …

Published 27 Jun, 2017 | .pdf, 52.9 KB


Disciplinary Policy 2015-18

Published 25 Oct, 2017 | .pdf, 333.3 KB


Left Behind

… them This will normally be integrated as part of the complaints procedure Key Message Individuals are not always …

Published 31 Jul, 2011 | .pdf, 487.2 KB


Sharing Intelligence for Health & Care Group annual report

… care datasets including about service delivery complaints and workforce survey results of trainee doctors … improvement An NHS board that was improving how it manages complaints from patients and families Examples of robust …

Published 28 Aug, 2018 | .pdf, 2.6 MB


We'd like to visit you

… on whether your diagnosis or medication is right Take complaints about services you need to complain locally your …

Published 24 Aug, 2016 | .pdf, 2.7 MB


May 2015

… note of the Advisory Committee meeting held on February Complaints Report The Board noted the contents of the Complaints summary Freedom of Information Report The Board …

Published 1 May, 2015 | .pdf, 115.5 KB