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Graham Anderson House, 2 October 2018
… and did not have appropriate information on making complaints this was focussed on external agencies rather than their own internal complaints process Recommendation Managers should review all … of appeal to the Tribunal and regarding the internal complaints procedure There was a monthly community group …
Published 19 Dec, 2018 | .pdf, 85.2 KB
Herdmanflat Hospital, Lammerlaw Ward, 8 May 2018
… patients carers or staff about patient care due to recent complaints shared with us about care on the ward Who we met … for patients and for carers We were told that following complaints from a number of carers last year a senior manager …
Published 16 Aug, 2018 | .pdf, 80.3 KB
Sharing Intelligence for Health & Care Group annual report
… care datasets including about service delivery complaints and workforce survey results of trainee doctors … improvement An NHS board that was improving how it manages complaints from patients and families Examples of robust …
Published 28 Aug, 2018 | .pdf, 2.6 MB