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Class 2: How we deliver our functions and services

… Orders Conflict of Interest Public Interest Disclosure Complaints Policy Board Code of Conduct Policy on Reporting … Orders Conflict of Interest Public Interest Disclosure Complaints Policy Board Code of Conduct Policy on Reporting …

Last updated 22 Nov, 2019

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Privacy Policy

Last updated 22 Jul, 2019

Publication

Lammerlaw Ward, Hermandflat Hospital, 14 January 2019

… about the care their family member was receiving Where complaints had been raised previously regarding individuals …

Published 17 Apr, 2019 | .pdf, 85.3 KB

Local Visit Reports
Content page

Help for carers

… on whether a diagnosis or medication is correct, or take complaints about services. … This could include emotional or … on whether a diagnosis or medication is correct, or take complaints about services. … This could include emotional or …

Last updated 25 Jul, 2019

Publication

Statement of Public Task under the Re-use of Public Sector Information Regs 2015

… Questions about the Commission s public task statement or complaints about the decisions made by us under the …

Published 28 Jun, 2017 | .pdf, 21.8 KB

Freedom of Information
Publication

Guardianship research, analysis and projects 2014

… to the personal welfare of an adult, also to investigate complaints and any circumstances that become known to them in … financial affairs of the adult. The Office investigates complaints where property or financial affairs are at risk, … inspects those services, grades them and deals with complaints. Length of the order and judicial overview As …

Published 20 Apr, 2015 | .pdf, 2.7 MB

Research Reports
Publication

MOU with the Office of the Public Guardian

… a register of AwI matters and to receive and investigate complaints where these relate to the property or financial …

Published 25 Jan, 2019 | .pdf, 66.5 KB

Corporate Reports
Publication

Board Meeting 23.06.15 PSRA 2013/14 Disclosure

… for our records management plan Implemented a new complaints handling process based on the model developed by … Public Services Ombudsman which focuses on resolving complaints early and by front line staff We utilise wherever …

Published 5 Aug, 2015 | .pdf, 234.8 KB

Corporate Reports Board Minutes
Publication

June 2015

… and Carer Visits The Board noted the content of the report Complaints Policy The Complaints Policy was approved Items for Information MWC Work …

Published 1 Jun, 2015 | .pdf, 120.9 KB

Board Minutes
Publication

Not My Problem - Mr G (Summary report)

… voluntary throughcare Local Authority A failed to follow complaints procedures and did not respond to a written …

Published 1 Jan, 2007 | .pdf, 135.5 KB

Investigation Reports
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