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Class 7: How we are performing
… Report Signed Annual Accounts 2018 Annual Report 2017-18 Complaints activity 2016-17 During 2014, the Commission wrote … are dissatisfied with our services, please tell us. Our complaints leaflet describes our complaints procedure and how to make a complaint. It also …
Last updated 22 Aug, 2019
Grievance Policy
… is a framework for handling employees concerns problems or complaints relating to their employment The Commission is … It is expected that any day-to-day problems concerns complaints or difficulties will be resolved in an informal … and for employee use only and is entirely separate to the Complaints Policy which operates to enable the public to make …
Published 1 Mar, 2018 | .pdf, 314 KB
Graham Anderson House, 2 October 2018
… and did not have appropriate information on making complaints this was focussed on external agencies rather than their own internal complaints process Recommendation Managers should review all … of appeal to the Tribunal and regarding the internal complaints procedure There was a monthly community group …
Published 19 Dec, 2018 | .pdf, 85.2 KB
Herdmanflat Hospital, Lammerlaw Ward, 8 May 2018
… patients carers or staff about patient care due to recent complaints shared with us about care on the ward Who we met … for patients and for carers We were told that following complaints from a number of carers last year a senior manager …
Published 16 Aug, 2018 | .pdf, 80.3 KB
Public Interest Disclosure Feb 2014-2017
… any matters which have already been addressed under complaints or disciplinary procedures Once procedures are in … to expect staff to use them rather than air their complaints outside the Commission However the legislation …
Published 11 Dec, 2019 | .pdf, 265.7 KB