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How we work with other organisations

… the responsibilities of both organisations in relation to complaints about mental health services provided by, or on … the responsibilities of both organisations in relation to complaints about mental health services provided by, or on …

Last updated 6 Jan, 2025

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The Re-use of Public Sector Information Regulations

… 2015 Statement and guidance on making Re-use requests and complaints Re-use request form Where can I find out more … 2015 Statement and guidance on making Re-use requests and complaints Re-use request form Where can I find out more …

Last updated 5 May, 2021

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Help for carers

… on whether a diagnosis or medication is correct, or take complaints about services. … This could include emotional or … on whether a diagnosis or medication is correct, or take complaints about services. … This could include emotional or …

Last updated 4 Dec, 2024

Publication

Herdmanflat Hospital, Lammerlaw Ward, 8 May 2018

… patients carers or staff about patient care due to recent complaints shared with us about care on the ward Who we met … for patients and for carers We were told that following complaints from a number of carers last year a senior manager …

Published 16 Aug, 2018 | .pdf, 80.3 KB

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Class 1: About the Commission

… Orders Conflict of Interest Policy Whistleblowing policy Complaints Handling Procedures Accountability and Audit … explaining how to make a complaint about the Commission Complaints Handling Procedures How to make a request for … Orders Conflict of Interest Policy Whistleblowing policy Complaints Handling Procedures Accountability and Audit …

Last updated 19 Jun, 2026

Publication

Board Minutes 27 August 2019

… The Board approved the Three Year Establishment Budget Complaints Policy The Chair raised a slight concern that a … should be contacted to see what their policy is regarding complaints about their Chair and that the Complaints Policy should be brought back to a future Board …

Published 7 Nov, 2019 | .pdf, 68.9 KB

Publication

Board minutes 29 June 2021

… December Board The Board approved the proposed timescale Complaints Report Paper Alison McRae AM said the report presented outlines the complaints received during the last year and that future …

Published 31 Aug, 2021 | .pdf, 42 KB

Publication

Carers' experiences of interaction with services

… Confidentiality and communication On the ward Discharge Complaints Support plans Carers experiences of interaction …

Published 25 Feb, 2020 | .pdf, 716.8 KB

Publication

Use of restraint

Published 25 Sep, 2025 | .pdf, 964 KB

Publication

27 June 2017

… of approval for each policy Board meeting schedule noted Complaints i Complaints Annual Report - noted ii Complaints Policy the Board approved the policy Appointments …

Published 27 Jun, 2017 | .pdf, 52.9 KB