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Royal Edinburgh Hospital, Ward 14 and Canaan Ward (29 March 2016)

… that this had a negative effect on patient care They made complaints to NHS Lothian We have asked to be provided with copies of NHS Lothian s responses to these complaints Who we met with We met with patients We also met … people had previously contacted the Commission and made complaints to NHS Lothian about these matters They told us …

Published 29 Mar, 2016 | .pdf, 270 KB


Board Minutes 27 August 2019

… The Board approved the Three Year Establishment Budget Complaints Policy The Chair raised a slight concern that a … should be contacted to see what their policy is regarding complaints about their Chair and that the Complaints Policy should be brought back to a future Board …

Published 7 Nov, 2019 | .pdf, 68.9 KB


Board minutes 29 June 2021

… December Board The Board approved the proposed timescale Complaints Report Paper Alison McRae AM said the report presented outlines the complaints received during the last year and that future …

Published 31 Aug, 2021 | .pdf, 42 KB


Carers' experiences of interaction with services

… Confidentiality and communication On the ward Discharge Complaints Support plans Carers experiences of interaction …

Published 25 Feb, 2020 | .pdf, 716.8 KB


Public Interest Disclosure Policy

… any matters which have already been addressed under complaints or disciplinary procedures Once procedures are in … to expect staff to use them rather than air their complaints outside the Commission However the legislation …

Published 28 Jun, 2022 | .pdf, 119.1 KB


Publication Scheme revised July 2022

… Conflict of Interest Policy Public Interest Disclosure Complaints Handling Procedures Accountability and Audit …

Published 28 Jun, 2022 | .pdf, 458.9 KB


Royal Edinburgh Hospital IPCU (26 April 2016)

… us with staff One patient had recently made a number of complaints about their treatment NHS Lothian are looking into …

Published 26 Apr, 2016 | .pdf, 277.9 KB


Characteristics of young people detained under the Mental Health Act in Scotland, 2015-2019

… trends in adolescents' self- reported psychosomatic health complaints from - A systematic review and meta-analysis PLoS … behavioural problems mental wellbeing and psychological complaints A NHS survey of a large sample of young people in …

Published 15 Oct, 2020 | .pdf, 1.5 MB


Appendix 2 - The Right to Advocacy, Children and Young People

… surveys and exit questionnaires Q How do you monitor complaints about independent advocacy services for children … Respondent skipped this question Q How do you monitor complaints about independent advocacy services for children …

Published 13 Mar, 2018 | .pdf, 3.6 MB


Iona and Lewis Hubs, The State Hospital (18 August 2020, announced)

… from some patients and relatives who have specific complaints and issues regarding their care or relatives … are complex and require legal advice or use of the complaints procedures available Use of mental health and …

Published 21 Oct, 2020 | .pdf, 195.2 KB