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Board Minutes 27 August 2019

… The Board approved the Three Year Establishment Budget Complaints Policy The Chair raised a slight concern that a … should be contacted to see what their policy is regarding complaints about their Chair and that the Complaints Policy should be brought back to a future Board …

Published 7 Nov, 2019 | .pdf, 68.9 KB


Carers' experiences of interaction with services

… Confidentiality and communication On the ward Discharge Complaints Support plans Carers experiences of interaction …

Published 25 Feb, 2020 | .pdf, 716.8 KB


Royal Edinburgh Hospital IPCU (26 April 2016)

… us with staff One patient had recently made a number of complaints about their treatment NHS Lothian are looking into …

Published 26 Apr, 2016 | .pdf, 277.9 KB


Appendix 2 - The Right to Advocacy, Children and Young People

… surveys and exit questionnaires Q How do you monitor complaints about independent advocacy services for children … Respondent skipped this question Q How do you monitor complaints about independent advocacy services for children …

Published 13 Mar, 2018 | .pdf, 3.6 MB


Blair Unit Royal Cornhill, 7 August 2018

… to support this The physical environment There were a few complaints about the ward environment being too hot windows not opening and lack of fans There were also complaints about the state of the showers in the …

Published 17 Oct, 2018 | .pdf, 78.3 KB


Standing Orders 2020-21

… of Committees Composition and Remit of Committees H I J Complaints against the Commission SUSPENSION AND ALTERATION …

Published 9 Feb, 2020 | .pdf, 223.6 KB


Mr GH - listening to relatives and carers - a case study

Published 8 Apr, 2014 | .pdf, 501.1 KB


Leverndale Hospital, Banff Unit (2 December 2015)

… experience This is because we had been copied into complaints correspondence that made reference to these issues …

Published 2 Dec, 2015 | .pdf, 197 KB


Data Protection Policy

Published 22 Aug, 2019 | .pdf, 184.3 KB


Murray Royal Hospital, Amulree Ward (31 October 2019, announced)

Published 18 Dec, 2019 | .pdf, 136.8 KB