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Complaints handling procedure 2021

… This is our updated complaints handling procedure.   … The Model Complaints Handling Procedure The Model Complaints Handling Procedure Version Description Date First …

Published 25 May, 2021 | .pdf, 1 MB


MWC Complaints Leaflet

… to providing high-quality customer services We value complaints and use information from them to help us improve … our services please tell us This leaflet describes our complaints procedure and how to make a complaint It also … about There are some things we can t deal with through our complaints handling procedure These include a routine …

Published 4 May, 2021 | .pdf, 123.9 KB


Complaints Policy 2019/21

… This is our Complaints policy 2019/21 … Policy Title Complaints Against the Commission Issue Number Date of last … Procedures CHPs which reflect our commitment to valuing complaints and which provide guidance for staff who are …

Published 1 Mar, 2020 | .pdf, 106.2 KB


Statement and Guidance on making re-use requests and complaints

… Our statement and guidance on making re-use requests and complaints … Guidance on making re-use requests and complaints Re-use of The Mental Welfare Commission s Public … statement and guidance on making re-use requests and complaints Contents The Commission s Re-use statement Access …

Published 5 May, 2021 | .pdf, 131.7 KB


Complaints about Solicitors and Tribunal Hearings

… Questions and answer notes concerning complaints about solicitors and Mental Health Tribunal hearings. … COVID- about solicitors Complaints and hearings FAQstribunal for practitioners … April Advice notes Advice notes June April Advice Note Complaints about solicitors and tribunal hearings New section …

Published 12 Jun, 2020 | .pdf, 903.6 KB


MOU with Scottish Public Service Ombudsman

… making our decisions Handling requests for information complaints or concerns from data subjects The data held by … for comment before information is disclosed and if any complaints or concerns are raised by data subjects If … receive any requests for that information or concerns or complaints from data subjects Data breaches The SPSO or the …

Published 13 Apr, 2021 | .pdf, 97.1 KB


Privacy statement

… consultations Final v September ii For managing complaints about the Commission Where someone is unhappy … from our website at https www mwcscot org uk contactus complaints We may ask you for information in order to fully …

Published 10 Sep, 2021 | .pdf, 82.8 KB


Publication Scheme 2021/22

… Conflict of Interest Policy Public Interest Disclosure Complaints Policy Complaints Handling Procedures Accountability and Audit … explaining how to make a complaint about the Commission Complaints Policy How to make a request for personal …

Published 6 Jul, 2021 | .pdf, 453.8 KB


MWC guide to information

… Policy SECTION Contact details for enquiries feedback and complaints SECTION How to access information which is not … to Section Contact details for enquiries feedback and complaints Section Our Charging Policy The Commission does … Section Contact details for enquiries feedback and complaints The Act requires that we review our publication …

Published 6 Jul, 2021 | .pdf, 186.7 KB


Carers And Confidentiality Guide

… Attorney Young people Parent carers of adults aged or over Complaints Can a carer make a complaint to a service about the individual s care and treatment Help with complaints Named person Advance statements Do carers have a …

Published 27 Nov, 2018 | .pdf, 698.9 KB