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Publication

Complaint Handling Procedures

Complaints Handling Procedures for Staff Issue August The … situation arises where they are unsure how to respond Our complaints handling procedure reflects the Mental Welfare Commission s commitment to valuing complaints It seeks to resolve issues as close as possible to …

Published 1 Aug, 2014 | .pdf, 882.3 KB

Publication

Complaint Handling Procedures

Complaints Handling Procedures for Staff Issue August The … situation arises where they are unsure how to respond Our complaints handling procedure reflects the Mental Welfare Commission s commitment to valuing complaints It seeks to resolve issues as close as possible to …

Published 1 Aug, 2014 | .pdf, 882.3 KB

Publication

Complaints about Solicitors and Tribunal Hearings

… Questions and answer notes concerning complaints about solicitors and Mental Health Tribunal hearings. … Advice notes Complaints about Solicitors and Tribunal Hearings Thistle … considering restraint in residential care settings Complaints about Solicitors and Tribunal Hearings August …

Published 4 Aug, 2015 | .pdf, 460.7 KB

Publication

Statement and guidance on making re-use requests and complaints 2019

… Guidance on making re-use requests and complaints Re-use of The Mental Welfare Commission s Public … statement and guidance on making re-use requests and complaints Contents The Commission s Re-use statement Access … to make a request to re-use the Commission s information Complaints about the Commission s approach to re-use The …

Published 22 Nov, 2019 | .pdf, 103.1 KB

Publication

Publication Scheme 2020

… Conflict of Interest Policy Public Interest Disclosure Complaints Policy Complaints Handling Procedures Accountability and Audit … explaining how to make a complaint about the Commission Complaints Policy How to make a request for personal …

Published 9 Mar, 2020 | .pdf, 474.3 KB

Publication

MWC guide to information

… Policy SECTION Contact details for enquiries feedback and complaints SECTION How to access information which is not … to Section Contact details for enquiries feedback and complaints Section Our Charging Policy The Commission does … Section Contact details for enquiries feedback and complaints The Act requires that we review our publication …

Published 9 Mar, 2020 | .pdf, 184.1 KB

Publication

MWC guide to information

… Policy SECTION Contact details for enquiries feedback and complaints SECTION How to access information which is not … to Section Contact details for enquiries feedback and complaints Section Our Charging Policy The Commission does … Section Contact details for enquiries feedback and complaints The Act requires that we review our publication …

Published 22 Aug, 2019 | .pdf, 184.2 KB

Publication

Carers and Confidentiality

… Attorney Young people Parent carers of adults aged or over Complaints Can a carer make a complaint to a service about the individual s care and treatment Help with complaints Named person Advance statements Do carers have a …

Published 5 Dec, 2018 | .pdf, 698.9 KB

Publication

Royal Edinburgh Hospital, Ward 14 and Canaan Ward (29 March 2016)

… that this had a negative effect on patient care They made complaints to NHS Lothian We have asked to be provided with copies of NHS Lothian s responses to these complaints Who we met with We met with patients We also met … people had previously contacted the Commission and made complaints to NHS Lothian about these matters They told us …

Published 29 Mar, 2016 | .pdf, 270 KB

Publication

Board Minutes 27 August 2019

… The Board approved the Three Year Establishment Budget Complaints Policy The Chair raised a slight concern that a … should be contacted to see what their policy is regarding complaints about their Chair and that the Complaints Policy should be brought back to a future Board …

Published 7 Nov, 2019 | .pdf, 68.9 KB