Information on how to contact us
If you would like to talk to someone at the Commission, there
are a number of ways to do so.
You can contact us by email on the following address:
When emailing, please tell us which area of Scotland you are in,
so that we can pass it to the member of staff who covers your area.
Remember, email is not a secure or confidential way to
contact the Commission. We aim to respond to emails or
letters within two weeks.
*Please note* Due to essential maintenance work carried out
between 28 June and 4 July 2017, we have been experiencing some
issues with incoming enquiries. These issues have since been
resolved. If you sent an email to enquiries during this period, and
have not yet received a response, we would kindly ask that you
resend your message to the above address.
You can contact us by phone during office hours
(Mon-Thur 9am-5pm, Fri 9am-4.30pm). The Commission has two
separate contact numbers: one for professionals and one for service
users and carers only.
- 0131 313 8777 (professionals)
- 0800 389 6809 (service users & carers only)
We use a
callback system where we take brief details of your query and a
contact number. This means our staff can try to look into some
background on your query before calling you back.
What we can advise on
We can advise on rights to do with:
- Mental health and incapacity law
- Care and treatment
If we cannot help directly we can refer you to other
organisations who can.
What we can't advise on
We won't be able to do the following:
- Give specific legal advice
- Comment on whether diagnosis or medication is right
- Take complaints about services (you need to complain locally;
your advocate can help you)
Confidentiality of calls and emails
You can talk to us in confidence. We will ask you before we
speak to anyone else, unless we're concerned about your safety or
someone else's. For more information on our policy see:
your personal information