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British Sign Language users can contact us using the online interpreting service

Visit contactScotland website
 

Advice Line

Information on how to contact us

If you would like to talk to someone at the Commission, there are a number of ways to do so.

Email

You can contact us by email on the following address:

enquiries@mwcscot.org.uk

When emailing, please tell us which area of Scotland you are in, so that we can pass it to the member of staff who covers your area. Remember, email is not a secure or confidential way to contact the Commission.  We aim to respond to emails or letters within two weeks.

Telephone

You can contact us by phone during office hours (Mon-Thur 9am-5pm, Fri 9am-4.30pm). The Commission has two separate contact numbers: one for professionals and one for service users and carers only.

  • 0131 313 8777 (professionals)
  • 0800 389 6809 (service users & carers only)

We use a callback system where we take brief details of your query and a contact number. This means our staff can try to look into some background on your query before calling you back.

What we can advise on

We can advise on rights to do with:

  • Mental health and incapacity law
  • Care and treatment

If we cannot help directly we can refer you to other organisations who can.

What we can't advise on

We won't be able to do the following:

  • Give specific legal advice
  • Comment on whether diagnosis or medication is right
  • Take complaints about services (you need to complain locally; your advocate can help you)

Confidentiality of calls and emails

You can talk to us in confidence. We will ask you before we speak to anyone else, unless we're concerned about your safety or someone else's. For more information on our policy see: 

Protecting your personal information

If you are in crisis, or you want to talk about how you feel, call:

NHS 24 - free on 111 (24 hours), if you are ill and can't wait until your regular NHS service reopens.

Breathing Space - free on 0800 83 85 87, a confidential service for people experiencing low mood, depression or anxiety.

If you are a professional

Before you call, have you:

Read the codes of practice?

Checked the legislation?

Consulted our good practice guides

Spoken to your line manager?

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