The Mental Welfare Commission for Scotland fully respects your
right to privacy. In strict accordance with the Data Protection Act
(1998) and other, related legislation, we treat any personal
information you supply to us with the highest standards of security
The Mental Welfare Commission for Scotland is registered as a
data controller with the Information Commissioner
(Z9097121). This registration describes the kind of
information we may hold about you, how it may be processed and with
whom it may be shared.
You may want more details about how;
- we protect your personal information,
- we decide when it might be necessary to share this
- you can request copies of the data we hold about you
Find this information on our page 'About your
The Mental Welfare Commission for Scotland has a number of
policies and procedures which explain how we process and protect
your personal data to ensure compliance with data protection
principles. These relate to information we collect about:
- callers to our advice line
- visitors to our website
- complainants and other individuals in relation to a data
protection or freedom of information complaint or enquiry
- people who use our services, e.g. who subscribe to our
newsletters or request publications from us
- job applicants, and our current and former employees
Collection of personal information
If you call our Advice Line and speak to one of our
practitioners, details of your call will be recorded and held
electronically. This allows us to access information should there
be further contact between you and us, and to provide you with the
best service we can.
In addition, we may also collect personal information from you
when you correspond with us, for example, when you contact us by
e-mail or by letter.
We also collect certain information automatically about visitors
to our websites, as described in the "About Cookies" section
National Fraud Initiative
Together with other Scottish public sector organisations, we are
required to participate in the National Fraud Initiative. As part
of this, we provide staff payroll information for data matching.
Data matching involves comparing sets of data, such as the payroll
or benefits records of a body, against other records held by the
same or another body. Further information about the National
Fraud Initiative is available from Audit Scotland.
Our Caldicott Guardian is responsible for ensuring that
appropriate and effective controls are in place to protect the
confidentiality of information that we hold. The Caldicott Guardian
advises on, agrees and reviews protocols governing the protection,
use and disclosure of information about, or that identifies,
Any queries about how we manage personal information within the
organisation can be sent in the first instance to our Information Manager who
will confer with the Caldicott Guardian before responding to
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