Complaining about an NHS or local authority service
If you want to complain about a service you have received, you
need to complain to the service. Your advocate can help you do
The Scottish Public Service Ombudsman provides information on how to make a complaint.
If the public service you complained to has fully investigated
your complaint and you are still not happy, you can ask the
Scottish Public Services Ombudsman to consider it
Complaining about the Mental Welfare Commission
We recognise the value of complaints in providing feedback on
Complaints can also allow us to give an explanation where there
has been an omission or misunderstanding. They are a way for
us to learn and improve.
We would like to hear from you if you are not satisfied with the
service we have provided. Details of how to complain are
included in our complaints leaflet.
We have also produced documents which sets out in greater detail
our policy and procedure for managing and investigating
Learning and improving: Complaints and feedback
The links below provide more detailed information about the
complaints we have received, including statistics and
organisational learning. We produce quarterly complaints reports,
as well as an annual review of all of the complaints received.