One of the best ways to check that people are
getting the care and treatment they need is to meet with them, and
ask them what they think.
We visit people in hospital, in their own home or in a care
home, in secure accommodation or in any other setting where they
are receiving care and treatment. About a quarter of our visits are
Watch this short film to find out more about our visits, and
continue reading below.
This film is available with BSL
We produce reports on all of our visits to people using
services, so that services can learn from them and improve the care
and treatment they provide. We never identify people in
our published reports.
We regularly visit mental health and learning disability
services. We do this through either:
Local visits - to people who are being treated
or cared for in local services, such as a particular hospital ward,
a local care home, local supported accommodation, or a prison. We
produce reports after each of these visits and make recommendations
for change when necessary, which we will follow up if we feel
progress is not being made.
Last year we began publishing local visit reports on our
website, you can find them here.
Themed visits - to people with similar health
issues, or in similar situations, across the country.
We publish themed visit reports, you can find them here.
Welfare guardianship visits - where we visit
people who have a court-appointed welfare guardian. The guardian
may be a family member, friend, carer or social worker.
Monitoring visits - where we visit people who
are subject to specific areas of mental health and incapacity
legislation, due to our statutory duty to monitor the operation of
the law in this area. On these visits we look at compliance with
the legislation, and at the experience of people who are receiving
treatment. We also look for examples of good practice that we can
Other visits - for example, we visit when
someone who is detained in hospital in England, Wales and Northern
Ireland is transferred to a hospital in Scotland. We also visit
some young people admitted to an adult ward.