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How we use Twitter

To keep the public informed about our work, we have a Twitter account.

Having a presence on this site also allows us to gauge public opinion on a variety of subjects related to our work in Scotland.

Here's a list of the kind of information we regularly communicate via social media:

  • Our latest publications, including investigations, good practice guidance, and statistical reports
  • Upcoming events
  • Information on what our staff are doing
  • Social reporting from our events
  • Blog posts or opinion pieces
  • Our responses to consultations from the Government and other organisations
  • Surveys or invitations to participate in our consultations
  • Job vacancies at the Commission

We may also share information from our wider network. This may include:

  • Media stories relating to our work in Scotland
  • Links to campaigns or blog posts by other organisations or individuals working in our field
  • News stories about issues that are relevant to our work
  • Conversations or hashtags from events that relate to our work
  • Important legal decisions
  • Stories and subjects we look at
  • Case studies of good practice
  • Things we find interesting - not necessarily within our remit
  • Stories we don't agree with, explaining why (e.g. poor portrayals of mental health in the media)
  • Information about events, jobs or training that may be of interest to our followers

When we share, or re-tweet this information, it does not imply that we endorse the message. It simply means that we think our followers might be interested.

What you can expect from us

If you follow us on Twitter, you can expect approximately ten updates per week, bringing you the latest information from our website and our work.

If you follow us on Twitter, we will not automatically follow back. Being 'followed' on Twitter by the Mental Welfare Commission does not imply endorsement of any kind.

Communicating with you

We read all direct messages and @ messages to ensure that any emerging themes, or helpful suggestions, are passed to the relevant people in the Mental Welfare Commission. We also keep track of your Twitter replies and respond if we feel it would be appropriate to do so.

We retain the right to remove any comments that we feel to be inappropriate for a public forum.

If your public message has implications for an individual's personal identity (in line with data protection legislation) or if you publicly request information not routinely made available by us (via the Freedom of Information Act), then we will take such messages and requests offline and handle in a more appropriate manner.

For more information on Freedom of Information requests, visit the Freedom of Information section of our website.

Twitter is not the best forum for discussing individual cases. If you have an in-depth question or problem, you can phone our advice line on 0131 313 8777 or freephone 0800 389 6809 for service users and carers.


Our Twitter account is managed by a part-time member of staff, and as a result it may take us a couple of days to see or respond to messages. We do not monitor Twitter at the weekend, or outside normal working hours.

Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Facebook/Twitter downtime.

The Mental Welfare Commission is now on twitter. Follow @mentalwelfare for the latest on the rights and welfare of people with mental illness, learning disability or related conditions.  

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