To keep the public informed about our
work, we have a Twitter account.
Having a presence on this site also allows us to gauge public
opinion on a variety of subjects related to our work in
Here's a list of the kind of information we regularly
communicate via social media:
- Our latest publications, including investigations, good
practice guidance, and statistical reports
- Upcoming events
- Information on what our staff are doing
- Social reporting from our events
- Blog posts or opinion pieces
- Our responses to consultations from the Government and other
- Surveys or invitations to participate in our consultations
- Job vacancies at the Commission
We may also share information from our wider network. This may
- Media stories relating to our work in Scotland
- Links to campaigns or blog posts by other organisations or
individuals working in our field
- News stories about issues that are relevant to our work
- Conversations or hashtags from events that relate to our
- Important legal decisions
- Stories and subjects we look at
- Case studies of good practice
- Things we find interesting - not necessarily within our
- Stories we don't agree with, explaining why (e.g. poor
portrayals of mental health in the media)
- Information about events, jobs or training that may be of
interest to our followers
When we share, or re-tweet this information, it does not imply
that we endorse the message. It simply means that we think our
followers might be interested.
What you can expect from us
If you follow us on Twitter, you can expect approximately ten
updates per week, bringing you the latest information from our
website and our work.
If you follow us on Twitter, we will not automatically follow
back. Being 'followed' on Twitter by the Mental Welfare Commission
does not imply endorsement of any kind.
Communicating with you
We read all direct messages and @ messages to ensure that any
emerging themes, or helpful suggestions, are passed to the relevant
people in the Mental Welfare Commission. We also keep track of your
Twitter replies and respond if we feel it would be appropriate to
We retain the right to remove any comments that we feel to be
inappropriate for a public forum.
If your public message has implications for an individual's
personal identity (in line with data protection legislation) or if
you publicly request information not routinely made available by us
(via the Freedom of Information Act), then we will take such
messages and requests offline and handle in a more appropriate
For more information on Freedom of Information requests, visit the
Freedom of Information section of
Twitter is not the best forum for discussing individual cases.
If you have an in-depth question or problem, you can phone our
advice line on 0131 313 8777 or freephone 0800 389 6809 for service
users and carers.
Our Twitter account is managed by a part-time member of staff,
and as a result it may take us a couple of days to see or respond
to messages. We do not monitor Twitter at the weekend, or outside
normal working hours.
Twitter may occasionally be unavailable and we accept no
responsibility for lack of service due to Facebook/Twitter