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Information & advice

If you need information or advice about your rights in relation to mental health care and treatment, or you are concerned about someone else's rights and welfare, we will try to help.

If we cannot help directly, we can refer you to other organisations who should be able to.

We give advice and information about rights and best practice in relation to two laws:

  • the Mental Health (Care & Treatment) (Scotland) Act 2003
  • the Adults with Incapacity (Scotland) Act 2000

Our website provides answers to questions that service users, carers, and professionals have asked us. The Scottish Government has a series of Mental Health Act Topic Guides on different aspects of the law and how these might affect you or someone you know.

If you are concerned that your care and treatment is not in line with what the law says, please contact us. We may be able to help put things right.

Advice line

Our telephone service is available Monday to Thursday 9am to 5pm, and on Fridays from 9am to 4.30pm.

We use a callback system where we take brief details of your query and a contact number. This means our staff can try to look into some background on your query before calling you back.

Call us on 0131 313 8777. We also operate a freephone number, 0800 389 6809, for service users and carers only.

We produce service user and carer leaflets to explain our role, help people understand their rights, and to promote best practice in the use of mental health and incapacity law.