Skip to main content

Class 2: How we deliver our functions and services

This section gives links to documents which provide a high level overview on where we are as an organisation, what we are aiming to achieve and the actions we need to take to get there.

Delivery and Strategy - Corporate Planning

Corporate Reporting

Every year, we produce an independent overview of the operation of the Mental Health (Care and Treatment) (Scotland) Act 2003 and the Adults with Incapacity (Scotland) Act 2000. 

The Commission produces both an Annual Report and an Annual Monitoring Report.  The Monitoring report contains detailed statistical analysis. 

Corporate policies and procedures

Our services and functions

Our visits
You can find out more about our visits within our Visiting People section.

Our advice line

Our telephone service is available Monday to Thursday 9am to 5pm and on Fridays from 9am to 4.30pm. We use a callback system where we take brief details of your query and a contact number. This means our staff can try to look into some background on your query before calling you back.

You can leave a message on our answer service from 5pm (4.30pm on Fridays) and at weekends.

Call us on 0131 313 8777. We also operate a freephone, 0800 389 6809, for service users and carers only. 

If you have an enquiry that is not urgent, you can contact us by e-mail at:

Our publications

Every year, we produce Statistical Monitoring Reports which are available from our website under our publications section.

We also publish Good Practice Guidance in response to what we see and hear about practical or ethical difficulties in applying mental health and incapacity law.

From March 2016 we publish reports of our local visits to individuals in hospitals, care homes and prisons. We call these Local Visits Reports.

To see the full range of our publications, visit the Publications section of our website. 

Our investigations and investigation reports

Use the links below to read more about our investigations

How we carry out investigations
Our investigation reports

Jobs at the Mental Welfare Commission for Scotland

Our current vacancies can be found on our website, or by calling 0131 313 8777 and asking to speak to someone in our HR department.

If you need hard copies of vacancy documentation you can call us on 0131 313 8777 or you can email us on