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Influencing and challenging service providers & policy makers

Engaging with service providers

Annual regional meetings

We hold annual meetings with senior executives of health boards and local authorities. At these meetings we can highlight service policy issues that we believe ought to be addressed. We ask services what they have done in response to recommendations from visits to services in their area. We also ask what they have done to act on any relevant recommendations and learning points from our investigations into care and treatment.

Our escalation policy

When we have concerns about an individual's care and treatment we report these to the person most directly responsible and ask them to take any action required. If our requests are not responded to we will escalate this request further up the management level. Where an issue is very serious and is not resolved by the services involved we can escalate our concerns right up to Scottish Ministers.

We link with other inspectorates and complaints bodies such as the Care Commission and the Office for the Public Guardian. For more information click here.