line: 0131 313 8777 or
0800 389 6809
We will assess samples of our telephone advice and aim for at least 97.5% of our advice to be accurate during 2012/13
If you need information or advice about your rights in
relation to mental health care and treatment, or you are
concerned about someone else's rights and welfare we will try to
help. If we cannot help directly we can refer you to other
organisations who should be able to.
We give advice and information about rights and best practice in
relation to two laws:
Our website provides answers to questions
that service users and carers and professionals have asked us. The
Scottish Government has a series of Mental Health Act Topic
Guides on different aspects of the law and how these might
affect you or someone you know.
If you are concerned that your care and treatment is not in line
with what the law says please contact us. We may be able to help
put things right.
Our telephone service is available Monday - Thursday 9am to 5pm
and on Fridays from 9am to 4.30pm. We use a callback system where
we take brief details of your query and a contact number. This
means our staff can try to look into some background on your query
before calling you back.
You can leave a message on our answer service
after 5pm (4.30pm on Fridays) and at weekends.
Call us on 0131 313 8777. We also operate a
freephone number, 0800 389 6809, for service users and carers
We produce service user & carer leaflets to help explain our role, help people understand their rights and to promote best practice in the use of mental health and incapacity law.